How We Operate

Our Services

‘We are a business that strives to serve our customers to the best of our ability’

We handle sales, invoicing and delivery from our base in Gloucestershire, and we and our producers are on-hand to provide support and tastings whenever you need. We strive for excellent availability across our drinks range.

Our Delivery Area

We deliver through our vans to all customers within a 55-mile radius of our HQ at Bourton on the Water.

  • Orders of £100 ex. VAT or more – free delivery
  • Orders less than £100 ex. VAT – subject to a delivery charge of £7.95 plus VAT

We can deliver through our own vans beyond the 55-mile; please check that we can reach you. In these cases …

  • Orders of £200 ex VAT or more – free delivery
  • Orders less than £200 ex VAT – subject to a delivery charge of £10.95 plus VAT

We may be able to deliver to addresses further afield, across the UK, by courier or by pallet. Please read on for more details.

Delivering by pallet and courier

We currently offer a pallet delivery service to anywhere in England and Wales, with deliveries to Scotland and Northern Ireland POA. We operate a system of delivery charge reduction whereby we deduct 7.5% of your order value from our pallet charge of £60.00.

So, for example, on an order value of £200, you pay £45.00 carriage (£60 less £15.00). For a consignment value of £400.00 you pay £30.00 carriage, and on orders of £600 you pay just £15 carriage. On an order of £800 or more, you pay no carriage charge at all. Please get in touch with us for our Pallet Carriage Calculator.

We are exploring ways to reduce carriage charges for deliveries of small consignments quantities ((between 1 – 15 cases). Please ask if you have a specific requirement and we will always strive to get the goods to you in the most affordable way.

Accounts

We accept payment on delivery when we deliver with our own vans, or offer credit terms upon completion and approval of our trade application form and the provision of trade and bank references. Our standard credit terms are payment by the 14th day of the month following the date of invoice. Interest may be charged on any overdue account at a rate of 5% over the prevailing base rate. Statement of accounts are issued at the end of each month. Payment can be made by cheque (payable to The Craft Drink Co Ltd), cash on delivery (please advise at the time of placing the order) or by BACS direct to our Craft Drink Co business bank account.

Please download our Trade Application Form here, complete and return to The Craft Drink Co.

Support

We actively support all our producers by creating valuable sales leads and offering marketing and event support when necessary. We offer a free listing to our website which will showcase each individual brand, informing customers of their history and unique selling point. 

Sales leads and orders are taken by our customer service representatives based in Bourton-on-the-Water between Monday – Friday, 8am-5pm. Alternatively, please do feel free to contact us at any time via email.  

We strive to support all our stockists with the most up to date information, promotions, POS material and in-store tastings with the help of our producers. 

Merchandising and promotional support such as leaflets, bar runners, coasters, tasting bottles, posters and additional point of sale are provided FOC, enabling teams to maximise any opportunity created. 

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