How We Operate

Our Services

‘We are a business that strives to serve our customers to the best of our ability’

We handle sales, invoicing and delivery from our base in Gloucestershire, and we and our producers are on-hand to provide support and tastings whenever you need. We strive for excellent availability across our drinks range.

Our Delivery Area

We deliver through our vans to customers within a broad 55 to 75-mile radius of our warehouse facility at Bourton on the Water.

If you are within 55 miles –

  • Orders of £100 ex. VAT or more – FREE delivery
  • Orders under £100 ex. VAT – subject to a delivery charge of £7.95 plus VAT
If you are further than 55 miles, and we can reach you in our own van –
  • Orders of £200 ex VAT or more – FREE delivery
  • Orders under £200 ex VAT – subject to a delivery charge of £10.95 plus VAT

Delivering by pallet and courier

We can deliver to addresses further afield, across the UK, by courier or by pallet.

Delivery by pallet

We can supply a mixed consignment of all our drinks by pallet to anywhere in England and Wales, with deliveries to Scotland and Northern Ireland POA. We operate a system of delivery charge reduction whereby we deduct 7.5% of your order value from our fixed pallet charge of £60.00.

For example, on an order value of value of £400.00 you pay £30.00 carriage (£60 less £30), and on orders of £600 you pay just £15 carriage. On an order of £800 or more, there is no carriage charge.

Delivery by courier

We can supply a mixed consignment of wine & spirits by courier to anywhere in England and Wales, with deliveries to Scotland and Northern Ireland POR, with free delivery on orders over £150.00 ex VAT. Orders less than £100 ex VAT will incur a £10.95 delivery charge.

Accounts

We accept payment on delivery when we deliver with our own vans or offer credit terms upon completion and approval of our trade application form and the provision of trade and bank references. Our standard credit terms are payment by the 14th day of the month following the date of invoice. Interest may be charged on any overdue account at a rate of 5% over the prevailing base rate. Statement of accounts are issued at the end of each month. Payment can be made by cheque (payable to The Craft Drink Co Ltd), cash on delivery (please advise at the time of placing the order) or by BACS direct to our Craft Drink Co business bank account.

Please download our Trade Application Form here, complete and return to The Craft Drink Co.

Support

Our supply service is delivered with a breadth of accompanying support:
  • Point of sale material available
  • Bar support available, including bar runners, drink mats and other bar support
  • Free tasting stock
  • Glassware from selected brands
  • Monthly price and added-value promotions
  • Open access to brand ambassadors and representatives
  • Support from brands for events and in-store tastings (when and where appropriate)
  • Our Sales Team are on hand to offer advice and support on your drinks selection and how this can be adapted to suit your changing needs through seasons and key selling periods.

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